Usually, the trader will log out of your account right away after the order is done. But it has a calm-down time between two login devices, so please kindly wait 15-30 mins, and try to log in again then.

If you are unable to log in with your current password, EA may reset it. We will not and cannot change your password; however, you may set a new one by logging in to the webapp and clicking the "forgot your password" option at https://www.ea.com/ea-sports-fc/ultimate-team/web-app/. If there is still an issue, please contact us via live chat or email with your order number.